We will attempt to provide a suitable workaround, however, we cannot provide details regarding when defects will be fixed. We do not test previously released versions of our software with newer components, so any issues as a result of using newer hardware with older software, or newer software with older hardware, are not in the scope of support.ĭefect: When a defect is found, the Support specialist will report this to the Engineering team to prioritize and work. Requirements: These are the hardware requirements, including CPU and/or GPU, OS, RAM and VRAM, for each released version. The term "environment" encompasses OS version and host application. Teams license : A subscription license purchased as part of a Teams package, which provides additional administrative tools and support.Ĭompatible environment: To ensure best expected performance, your environment must be compatible with our published requirements. Perpetual license : A license that allows access to designated software in perpetuity, however, the end user environment must remain compatible with that specific purchased version. Subscription license: A license that allows access to designated software for the duration indicated when purchased: one month, one year, or in the case of student licenses, six months. The Support team will file defects if the software is not behaving as expected.Ĭommunity Support : Creative support via Maxon-sponsored channels such as, Redshift forums, social media, and other channels moderated by Maxon employees. Technical Support : Assistance to ensure supported software works as documented, via channels such as tickets and chat. In addition to customer service and technical support, we have many other self-service, community and video resources available for users.Ĭustomer Service: Assistance with user accounts, purchases, or licensing in-product. *limited to download and installation support only Original owner of license or transferred by Maxon ZBrushCoreMini and partner products ( e.g. Three technical support* and customer service tickets every 12 months If you aren't using a new or full license, we still have your back. * unless extended by a software maintenance contract (Redshift only) Your first year of perpetual license ownership includes full access to support. Minor and major bug fixes for current versionsįixes for security vulnerabilities and critical ecosystem changes for n-1 year Unlimited technical support and customer service tickets Subscription licenses (monthly, annual or student) Your license purchase includes access to unlimited support, Cineversity and product updates. Is your purchase eligible for full or limited support? Locate it in the Eligibility column and see what what you're entitled to in the Features column. This means we will help to the best of our abilities, providing support for the most current version and the previous year of releases (n-1 year). The guiding principle behind Maxon Support is to help our users be successful with those tools. Maxon's guiding principle is to make superior creative tools for artists.
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